If your payment was processed by Paddle, you may request a full refund within 14 days of the original transaction date. For subscriptions, you may also request a full refund within 14 days of your most recent renewal payment.

This 14-day minimum refund window applies without additional restrictions imposed by ShipMatch. Where mandatory law gives you extra rights, those rights continue to apply.

You may cancel your subscription at any time. Cancellation stops future renewals, and your access remains active until the end of the current paid billing period unless a refund is issued.

After the 14-day refund window, partial or prorated refunds for unused time are generally not provided, unless required by applicable law or approved under Paddle or payment-provider rules.

To request a refund, email support@ship-match.net with your account email address and payment details. If your purchase was processed by Paddle, you may also use Paddle's buyer support channel.

Paddle buyer terms: paddle.com/legal/buyer-terms. You can also review this policy any time at /refund-policy.