These Terms of Use apply to all users of the ShipMatch application and related services. By using ShipMatch, you agree to be bound by these Terms. If you do not agree, please discontinue use.
ShipMatch is a platform that facilitates communication and quotation exchange between cargo owners, vessel owners, and brokers. ShipMatch does not provide shipping services and is not a party to any transportation or chartering contracts.
Users are solely responsible for the accuracy and legality of all information they provide. ShipMatch does not verify or guarantee user-submitted data and is not liable for damages arising from false, misleading, or incomplete information.
ShipMatch is not a party to any commercial or financial agreement made between users. All transactions occur at users’ own risk. Subscription fees are non-refundable once a billing period begins. ShipMatch’s responsibility in any payment issue is limited to technical access and the service duration corresponding to the subscription.
Unless required by applicable law, all subscription fees are non-refundable once a billing period begins. You may cancel at any time, and your access will remain active until the end of the current paid period. We do not provide partial or prorated refunds for unused time.
If you believe you were charged in error, please contact us as soon as possible at support@ship-match.net with your account email and any relevant payment details. Any refund decision (if applicable) is at ShipMatch’s sole discretion and may be subject to payment provider rules and verification.
User data may be processed only for service operation, improvement, and security purposes. ShipMatch may disclose data when required by law, legal authorities, or to protect platform integrity.
Users are responsible for safeguarding login credentials. ShipMatch is not liable for unauthorized access or activity resulting from compromised accounts.
ShipMatch shall not be liable for any direct or indirect loss, data breach, reputational harm, or damages resulting from use of the platform. Users agree not to hold ShipMatch legally responsible or seek compensation from ShipMatch for disputes or outcomes between users.
ShipMatch reserves the right to change these Terms at any time without prior notice. Continued use of the platform constitutes acceptance of the updated Terms.
For questions, contact: support@ship-match.net