This process is for deleting selected eligible data. It does not require deletion of your Captain Atlas or ShipMatch account.
1. Submit a data deletion request
Email us from the address registered to your Captain Atlas account. Identify the specific data or category you want deleted. We may contact you at the registered address to verify account ownership and clarify the request.
Send requests to support@ship-match.net with the subject Captain Atlas Data Deletion Request. Verified requests are normally completed within 30 days.
2. Data you can request to delete
Depending on ownership, dependencies and applicable law, you may request deletion of some or all eligible:
- Captain Atlas conversation history and supported AI memory.
- Uploaded files, images, pasted circulars and saved drafts.
- Saved searches, watchlists and notification history or preferences.
- User-owned cargo, vessel, availability or offer records you identify.
- Optional profile or company information that is not required to keep the account operational.
You can also clear supported conversation history directly from Captain Atlas where the control is available.
3. Data that may be retained
We may retain limited authentication, transaction, subscription, security, fraud-prevention, legal, tax, accounting, audit or dispute records when required by law or a legitimate compliance need. Shared commercial records may be anonymized or retained where deletion would affect another user's legitimate record. We will explain any material limitation that applies to your verified request.
4. Delete the entire account
To permanently delete your account and associated eligible data, use the separate Captain Atlas account deletion page.
For more information, read the Captain Atlas Privacy Policy.