You can request account deletion without reinstalling or signing in to the app. We may contact you at the account email address to verify ownership before processing the request.
1. Submit a deletion request
Email support@ship-match.net from the email address registered to your Captain Atlas account. Use the subject Captain Atlas Account Deletion Request and include the account email address.
Requests are normally completed within 30 days after ownership verification. We will send confirmation when the eligible account data has been deleted.
2. Delete from the app
In Captain Atlas, open Profile, scroll to Delete Account, and confirm the deletion warning. The app requires confirmation before it submits the permanent deletion action.
3. Data deleted with the account
Subject to verification and legal retention requirements, deletion covers:
- Captain Atlas and ShipMatch account profile and company profile information.
- Authentication account and registered device or push-notification tokens.
- User-owned cargoes, vessels, availability records, saved searches and watches.
- Captain Atlas conversation history, supported memory, notification preferences and eligible uploaded content.
- Eligible offers, drafts and other user-created records associated only with the deleted account.
4. Data that may be retained
Limited transaction, subscription, security, fraud-prevention, audit, legal, tax, accounting or dispute records may be retained for the period required by applicable law or a legitimate compliance need. Shared commercial records may be anonymized or retained where deletion would affect another user's legitimate record. Backup copies are removed through normal backup-retention cycles.
5. Mobile subscriptions
Deleting your account does not automatically cancel an active Google Play or Apple App Store subscription. Cancel the subscription separately in the store account used for the purchase to prevent future renewal charges.
To keep your account and delete only selected eligible data, use our data deletion request page. For more information, read the Captain Atlas Privacy Policy or contact support@ship-match.net.