Captain Atlas is a ShipMatch product. The app uses the same ShipMatch account and selected ShipMatch data services. We do not sell personal data or use it for third-party advertising.
1. Scope and controller
This Privacy Policy applies to the Captain Atlas applications for Android phones and tablets, iPhone and iPad, their supporting web pages and APIs, and the ShipMatch services used by Captain Atlas. References to “Captain Atlas,” “ShipMatch,” “we,” “us,” or “our” refer to ShipMatch as the operator of these services.
The general ShipMatch platform privacy policy may also apply when you use ShipMatch web features, Mailbox Connect or other services outside Captain Atlas.
2. Data we may collect
Account and company data
- Name, email address, authentication identifiers and account status.
- Company name, business contact details, company address, logo and profile information you provide.
- Subscription tier, entitlement status and account-security records.
Maritime and user-provided content
- Cargo orders, open-vessel positions, vessel particulars, ports, laycan, quantities, rates, commissions and related commercial notes.
- Chat messages, pasted circulars, uploaded files or images, support requests and instructions you submit to Captain Atlas.
- Offer drafts, confirmed offer actions, matching requests, saved searches, watchlists and notification preferences.
Usage, device and diagnostics
- App interactions, searches, feature usage, limits consumed, notification activity and general analytics events.
- Device and app information such as operating-system version, app version, device category, language, time zone, crash and diagnostic data.
- Coarse location or location-derived context only when a supported feature requires it and you provide permission. Captain Atlas does not require continuous precise location tracking for its core chartering functions.
Purchase information
For mobile subscriptions, Google Play or Apple processes payment-card details according to the store through which you purchase. We may receive order or transaction identifiers, product identifiers, purchase tokens, subscription status, renewal or expiry dates, refund, cancellation or revocation status, and an account-association token or identifier used to securely associate the purchase with your ShipMatch account. We do not receive your full payment-card number from Google or Apple.
3. How we use data
We use data as reasonably necessary to:
- Create, authenticate and protect your account.
- Provide multilingual conversation, circular parsing, matching, freight, distance, vessel, port, offer and notification workflows.
- Display user-owned cargoes, vessels, open positions, matches and permitted market information.
- Verify and synchronize Free or Premium access across Captain Atlas and ShipMatch.
- Deliver service notifications and support, prevent abuse, investigate incidents and maintain platform reliability.
- Measure feature performance and improve user-facing Captain Atlas and ShipMatch functionality.
4. ShipMatch account and data connection
Captain Atlas uses the same authenticated identity as ShipMatch. Subject to your permissions and subscription tier, the app may read or process selected ShipMatch records, including active cargoes, vessels, vessel availability, ports, matches, offers, notifications, company profiles, Freight Signal context and subscription status.
When you ask Captain Atlas to add a cargo or open-vessel position, prepare an offer, mark a record fixed, create a watch or take another action, the app may send the verified request to a supported ShipMatch workflow. Commercial actions require user confirmation where presented. Visibility restrictions, ownership rules and Free/Premium limits continue to apply.
5. AI-assisted processing
Captain Atlas uses AI-assisted services to understand maritime language, structure circulars, maintain conversation context, translate responses, explain results and prepare drafts. Relevant user prompts, recent conversation context and only the data needed for the requested workflow may be transmitted to contracted AI service providers acting on our behalf.
We instruct service providers to process data only to provide or improve user-facing ShipMatch functionality. Captain Atlas should not be used to submit unnecessary sensitive personal information, confidential third-party information you are not authorized to share, or payment-card details.
AI outputs may be incomplete or incorrect. ShipMatch may retain limited conversation history or structured memory to provide continuity, subject to available in-app controls, retention needs and deletion requests.
6. Notifications and communications
If you allow notifications, we may send market, match, offer, cargo, open-vessel, watched-vessel, account, subscription and service messages according to your settings and eligibility. You can manage notification categories in Captain Atlas and device settings. Essential account, security or transaction communications may still be sent where permitted by law.
8. Retention and security
We retain data only for as long as reasonably necessary to provide the service, preserve legitimate workspace history, meet legal and accounting obligations, resolve disputes, prevent fraud and protect the platform. Retention periods vary by data type and account status.
We use reasonable administrative, technical and organizational safeguards designed to protect information. No internet service is completely secure, and we cannot guarantee absolute security.
9. Your choices and rights
- Review and update supported account or company information.
- Manage notification permissions and supported watch settings.
- Clear supported Captain Atlas conversation history.
- Manage or cancel a mobile subscription through the Google Play or Apple account used for the purchase.
- Request access or correction of eligible personal data, or request selected data deletion without closing your account through our data deletion page.
- Request account deletion from the application or through our account deletion page.
Some records may be retained where required for legal, security, fraud-prevention, accounting or dispute-resolution purposes. Deleting an account does not cancel a Google Play or App Store subscription; subscriptions must also be managed through the store account used for the purchase.
10. Children
Captain Atlas is a professional maritime service and is not directed to children. Users must be legally capable of entering the agreements necessary to use the service in their jurisdiction.
11. International processing
ShipMatch and its service providers may process data in countries other than your own. Where required, we use appropriate safeguards for international transfers.
12. Policy updates
We may update this policy to reflect product, legal or operational changes. The updated date will appear at the top of this page. Material changes may also be communicated through the app or account contact information.
13. Contact
For privacy questions or data requests, email support@ship-match.net. You can request selected data deletion without closing your account, or use our account deletion page.
Product website: ship-match.net/captainatlas